Terms of service

Terms of Service

These Terms govern your use of hebaco.shop and purchases from Heba&Co. (“Heba&Co.,” “we,” “us,” or “our”), based in Mississauga, Ontario, Canada. By using the site or placing an order, you agree to these Terms and the policies linked at checkout.

Consumer rights

Nothing in these Terms excludes, restricts, or replaces any condition, warranty, right, remedy, or protection that cannot lawfully be excluded under applicable consumer protection law. If another provision conflicts with a mandatory legal right, that right prevails.

Store information and communications

We provide product descriptions, pricing, applicable charges, delivery information, and policies before checkout. Review your order and correct errors before submitting it. After purchase, we provide an electronic order record. Transactional messages concern your order; marketing messages are sent only as permitted by law and include an unsubscribe method where required.

Products and descriptions

We aim to present product colours, dimensions, included accessories, and other details accurately. Displays and photographs may vary by device, lighting, production batch, or image processing. Only claims expressly stated on the applicable product page and supported by our records form part of the product description. If we discover a material description error before fulfilment, we may contact you for instructions or cancel and refund the affected item.

Prices and reference prices

Prices are shown in the currency indicated at checkout. Taxes, delivery charges, duties, and other applicable amounts are displayed or calculated before order submission where required. A crossed-out or comparison price represents a price at which the product was genuinely offered or sold, supported by our records and used in accordance with applicable law. Promotions may change or end prospectively.

Orders and acceptance

Your checkout submission is an offer to purchase. An automated order confirmation acknowledges receipt but does not guarantee acceptance. We may refuse or cancel an order before fulfilment for legitimate reasons such as unavailable inventory, suspected fraud, payment failure, an obvious pricing error, delivery restrictions, or a legal obligation. If payment was captured for a cancelled item, it will be returned to the original payment method.

Payment

You confirm that payment and billing information is accurate and that you are authorized to use the selected payment method. Payments are processed by Shopify and its payment partners under their applicable terms and privacy practices.

Final sale, order issues, and cancellations

All sales are final for change-of-mind purposes. Voluntary returns and exchanges are not accepted. Damaged, defective, incorrect, incomplete, materially misdescribed, or undelivered orders are handled under our Returns & Refunds Policy and applicable law. Contact us immediately about a requested order change or cancellation; changes are not guaranteed after processing begins or courier pickup is arranged.

Delivery

Delivery estimates are not guarantees unless expressly stated otherwise. Availability, address serviceability, weather, carrier capacity, customs, and other factors may affect delivery. You must provide a complete and accurate delivery address and reasonable access instructions. If tracking shows delivered but the parcel cannot be located, follow the steps in our Returns & Refunds Policy and preserve all relevant records and packaging.

Acceptable use and intellectual property

You may not misuse the site, interfere with its security or operation, introduce malicious code, scrape or harvest data unlawfully, impersonate another person, commit fraud, infringe intellectual-property or privacy rights, or use the site for an unlawful purpose. Site design, text, graphics, logos, and other content owned by or licensed to Heba&Co. may not be copied or commercially exploited without permission.

Third-party services and links

The site may use or link to third-party services, including payment, delivery, analytics, and social platforms. Their own terms and privacy practices apply. We are not responsible for a third-party website or service to the extent that responsibility may lawfully be excluded.

Disclaimer and limitation of liability

To the maximum extent permitted by law, the site is provided on an “as available” basis. We do not exclude liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct, gross negligence, or personal injury caused by negligence. Where liability may lawfully be limited, Heba&Co. is not liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable when the contract was made.

Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.

Changes

We may update these Terms prospectively by posting a revised version. The terms in effect when you place an order generally apply to that order unless a change is required by law or accepted by you.

Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without limiting mandatory rights available where you live. The courts of Ontario have non-exclusive jurisdiction, meaning you may still bring a claim in another forum where applicable law permits.

Severability and entire agreement

If a provision is unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions continue. These Terms and the policies linked at checkout form the agreement concerning the site and purchases, subject to mandatory law.

Contact

Heba&Co., Mississauga, Ontario, Canada
Email: hebaco.watches@gmail.com