Shipping policy

Shipping & Delivery

We prepare orders promptly and aim to dispatch in-stock orders within 0–1 business day. Orders may be delayed for address verification, payment review, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

Delivery options and estimates

Available delivery methods, prices, and estimated timing are shown at checkout for the delivery address entered. Delivery estimates are not guarantees unless we expressly state otherwise in writing.

• Local and same-day delivery: Available only to eligible addresses and subject to courier capacity. We aim to arrange eligible local orders within a few hours of purchase, but actual pickup and arrival times can vary.
• Tracked parcel delivery: Tracking is provided when available from the carrier.
• Complimentary standard shipping: Available on eligible Canadian orders of CAD $300 or more after discounts and before taxes, unless checkout states otherwise.

Address accuracy and delivery issues

Please review the shipping address, unit number, postal code, email address, and telephone number before submitting your order. Contact us immediately if a correction is needed. Once a carrier has accepted a shipment, rerouting may not be possible and extra carrier charges may apply.

If tracking shows a delivery problem, damage, or a missing package, contact us promptly at hebaco.watches@gmail.com. Keep all packaging and photographs. We will review the matter with you and the carrier. A carrier scan does not remove any rights or remedies that cannot legally be excluded.

Failed delivery and returns to sender

If a delivery cannot be completed because the address is inaccurate, access is unavailable, or the recipient cannot accept the shipment, the carrier may return the order to us. We will contact you about redelivery or a refund, less only those reasonable, non-refundable delivery costs that the law permits us to deduct.

International orders

Where international delivery is offered, the customer is responsible for import duties, taxes, brokerage fees, and local charges unless checkout expressly states that they are included. Customs processing can affect delivery timing.

Consumer rights

This policy does not limit any mandatory rights or remedies available under applicable consumer protection law. If an internet order is not delivered within the time required by applicable law, you may have cancellation or refund rights.

Questions? Email hebaco.watches@gmail.com.