Refund policy

Returns & Refunds

All Heba&Co. sales are final. We do not accept voluntary returns or exchanges and do not provide refunds for change of mind, fit, preference, or a customer ordering the wrong item.

This policy does not limit any right or remedy that cannot legally be excluded under applicable consumer protection law.

Order problems

If an item arrives damaged, defective, materially different from its description, incorrect, or incomplete, contact hebaco.watches@gmail.com promptly with your order number and clear photographs. Where reasonably possible, contact us within 7 days of delivery. Keep the item, shipping carton, label, and all packaging while the matter is reviewed.

After reviewing the available evidence, Heba&Co. may arrange a repair, replacement, or other remedy. A refund will be issued only where Heba&Co. approves it or where required by applicable law.

Missing or marked-delivered packages

If tracking shows delivered but you cannot locate the parcel, check with household members, neighbours, building management, the delivery location, and the carrier, then contact us promptly. We will review the available delivery information and may open a carrier investigation. A delivery scan does not remove any right or remedy that cannot legally be excluded.

Cancellations and order changes

Contact us immediately if you need to change or cancel an order. Orders are prepared quickly, so changes or cancellations are not guaranteed once processing has begun or courier pickup has been arranged. Any cancellation right provided by applicable law remains unaffected.

Approved refunds

If Heba&Co. approves a refund, it will be returned to the original payment method. Processing time after issuance depends on the bank or payment provider. Shipping charges are non-refundable except where required by law.

Contact

Email hebaco.watches@gmail.com with your order number and a clear description of the issue.